Privacy Policy

Effective Date: 01/01/2025

Meadow Field Alpacas is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us via our website (https://meadowfieldalpacas.co.uk/), by email, or in person.

1. What Information We Collect

We may collect the following personal information when you:

Book an experience or workshop.

Purchase a sponsorship pack or gift voucher.

Information we collect may include:

Full name.

Email address.

Phone number.

Billing and shipping address.

Payment information (processed securely via third-party payment providers).

Details related to your booking or enquiry.

2. How We Use Your Information

We collect your data to:

Process and manage bookings and orders.

Send booking confirmations or updates.

Communicate with you about your visit or purchase.

Fulfil sponsorship and voucher delivery.

Comply with legal obligations (e.g., tax records).

We will never sell or rent your data to third parties.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You give clear consent for us to process your data (e.g. submitting a booking).

Contract: Processing is necessary to fulfil a booking, order, or agreement with you.

Legal Obligation: We may retain some information for tax or business record-keeping.

4. Data Storage & Security

Your data is stored securely on password-protected systems.

We use third-party providers (e.g., website hosts, payment processors) who are also GDPR-compliant.

We keep your data only as long as necessary for the purpose for which it was collected.

5. Your Rights Under GDPR

You have the right to:

Request access to the personal data we hold about you.

Request correction of any inaccurate or incomplete information.

Request deletion of your data (unless we are legally required to retain it).

Withdraw consent at any time (where processing is based on consent).

To exercise these rights, email us at: [email protected]

6. Cookies

Our website may use cookies to improve user experience, analyse traffic, and remember preferences.

You can manage cookie settings through your browser.

7. Third-Party Links

Our website may contain links to external sites (e.g. payment platforms or social media). We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will always be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]